This Cancellation & Refunds Policy applies to software subscriptions for the Electronic Medical Records (EMR) platform and cloud-hosted services provided by Sanjeevani Software. Because our product is delivered entirely as Software-as-a-Service (SaaS), no physical inventory or goods are returned.

1. Free Trial Cancellation

We may offer a free trial period of up to 7 days on eligible product plans. During the trial, you can cancel at any time from your application settings without incurring any financial charges.

If you do not choose to subscribe to a paid billing plan by the end of the trial, your account will automatically downgrade or suspend.

2. Cancelling a Paid Subscription

Process: You may cancel your active subscription at any time directly through the Billing/Subscription settings panel within your account portal.

Access Period: Upon cancellation, your platform access remains fully active until the conclusion of your current paid billing period (monthly or annual). You will not be billed for subsequent cycles.

Data Export: Cancellation does not automatically delete historical patient databases. Following account termination, you may export your clinical records in standard digital formats within 30 days, before the storage retention schedule safely flags the space for erasure subject to local medical record retention laws.

3. Refund Terms

SaaS subscription fees are generally non-refundable once a billing cycle has actively commenced. However, exceptions will be reviewed for:

Duplicate/Erroneous Billing: Verified duplicate transaction charges will be refunded to you in full.

Activation Faults: If a paid module cannot be functionally deployed due to a technical failure on our servers that cannot be resolved within a reasonable timeframe, a full refund may be issued.

Annual Plan Windows: If you cancel an annual plan and submit a formal request via email within 7 days of initial plan activation, we will refund the unused portion on a prorated basis (after accounting for applicable statutory taxes remitted and usage-based services like integrated WhatsApp/SMS alerts).

4. Processing Refunds

Approved refunds will be processed through our integrated payment gateway back to your original payment instrument within 9 to 15 business days.

Please direct all formal billing review requests to meghnapj@gmail.com with your transaction reference number.